Please read before purchasing

These Terms and Conditions apply to all purchases of the Little Explorer Sandbox.

• By placing an order, the customer agrees to the product description, price, payment terms, and related policies shown on the website.
• Product images are for reference only. Actual colours may vary slightly due to lighting, screen settings, manufacturing batches, and material differences.
• The colour, size, texture, or design of animal figures, moulds, tools, and natural materials may vary slightly between batches.
• All promotions are subject to the stated validity period, stock availability, promotional code, and eligibility requirements.
• Promotional offers cannot be exchanged for cash or combined with other offers unless otherwise stated.
• If there is an obvious pricing, product description, stock, or system error, Sandbox's customer service may contact the customer to correct or cancel the affected order and refund any payment received.
• Orders will not be changed or cancelled once payment has made, packing, fulfilment, delivery, or digital-content access has begun.
• All play guides, learning cards, videos, images, illustrations, activity ideas, and product designs remain the intellectual property of Little Explorer Sandbox. They may not be copied, resold, shared publicly, or used commercially without written permission.
• The product and its learning content are designed to support sensory exploration, fine-motor practice, imagination, language development, and parent-child interaction. Individual engagement and developmental outcomes may vary, and no specific result is guaranteed.

• Orders will be processed and shipped within the stated number of working days after payment is confirmed.
• Delivery times shown on the website are estimates only. Actual delivery may be affected by courier delays, public holidays, weather, high order volume, or other circumstances outside Pamame's control.
• Customers are responsible for providing a complete and accurate recipient name, contact number, and delivery address.
• Additional delivery charges may apply if a parcel is returned or delivery fails because of an incorrect address, an unavailable recipient, or another customer-related reason.
• Outer packaging may have minor dents, creases, scratches, or marks caused during delivery. These are not considered product defects if the contents remain complete, safe, and usable.
• If tracking shows that a parcel has been delivered but it has not been received, the customer should contact the courier and Sandbox's customer service promptly for assistance.
• Any damaged, defective, missing, or incorrect item must be reported to Sandbox Customer Service within 3 calendar days of delivery.

Due to the hygiene and sensory nature of the product, Pamame does not accept returns, exchanges, or refunds for:

• change of mind;
• personal colour or design preference;
• duplicate purchases;
• a child losing interest in the product;
• products that have been opened or used;
• sand that has been mixed with water, food, soil, slime, other sand, liquids, or foreign materials;
• damage caused by improper use, storage, handling, or contamination.

This policy does not affect the customer's rights under applicable Malaysian consumer protection laws in relation to products that are defective, damaged, incorrectly supplied, or materially different from their description.

Customers may contact Sandbox customer service within 3 calendar days of delivery if they believe there is an issue with their order, including:

• an item arriving damaged;
• an item with a suspected manufacturing defect;
• an incorrect item being delivered;
• missing items or accessories;
• a product that appears materially different from the website description.

Submitting a claim does not automatically guarantee a replacement, refund, or other remedy. Each claim will be reviewed on a case-by-case basis, considering the nature of the issue, the condition of the product, the supporting evidence provided, and the circumstances of the order and delivery. Customers should provide:

• order number;
• photo of the shipping label;
• clear photos or videos of the parcel and affected item;
• a brief description of the issue;
• an unboxing video, where available.

After reviewing the claim, Pamame will determine the most appropriate resolution. This may include:

• replacing a missing part;
• replacing the affected item;
• offering a partial refund;
• offering a full refund where appropriate;
• providing another reasonable solution.

Pamame may request additional information or evidence before deciding. Claims involving opened, used, contaminated, incomplete, improperly stored, or mishandled products may not be approved unless the issue was already present at the time of delivery. Any remedy offered will remain subject to the circumstances of the claim and applicable Malaysian consumer protection laws.

• Recommended for children aged 1–6 years under close adult supervision.
• The product contains small accessories that may present a choking risk.
• Do not allow children to place the sand, figures, tools, moulds, or natural materials in their mouth, nose, or ears.
• The product is not edible.
• Parents or caregivers should inspect the product and accessories before each play session.
• Stop use immediately if irritation, discomfort, or an unusual reaction occurs.
• Parents and caregivers are responsible for deciding whether the product is suitable for their child's age, developmental stage, and individual sensitivities.

• After each play session, store the sand in a sealed bag or airtight container.
• Keep the product in a clean, dry, and cool place.
• Keep it away from direct sunlight, heat, moisture, food, and liquids.
• If the sand comes into contact with water, spread it out and allow it to air-dry completely before storing it.
• Do not seal or store the sand while it is damp, as this may cause clumping or odour.
• Sand may become compressed or slightly clumped during delivery. Gently knead or loosen it before use.
• Colour, softness, texture, and mouldability may vary slightly between batches.
• Normal wear and tear, lost accessories, fading, improper storage, biting, stepping, forceful handling, or misuse are not considered manufacturing defects.